FAQs

Yes, we do! Velvo proudly offers worldwide shipping, so no matter where you are, we’ll deliver your order right to your doorstep.

Absolutely. Your privacy and security are non-negotiable to us. We never store your credit card details, and all transactions are securely processed using top-tier encryption

Shopping with Velvo is smooth and straightforward:
1. Browse and find our product.
2. Click “Add to Cart” or “Buy Now.”
3. Enter your shipping and payment details.
4. Confirm your order at checkout.

Done! You’ll receive a confirmation, and we’ll handle the rest

Not at all. You can check out as a guest. But for faster checkout, easy tracking, and access to order history, creating a Velvo account is worth it.

Just scroll to the bottom of our site, drop your email in the “Stay in the Loop” box, and hit subscribe. We’ll send you curated updates, product drops, and exclusive offers, no spam, ever.

Once your order is on the move, we’ll send you an email with your tracking link. You can monitor its journey to your address in real-time.

If you need to tweak or cancel your order, reach out to us via [Live Chat] or our [Contact Page] as soon as possible. Once processing begins at our warehouse, changes might not be possible.

Currently, we don’t offer direct exchanges. However, we’ll gladly assist you with a return and refund process. Just reach out and we’ll guide you step by step.

We offer a 30-day money-back guarantee on eligible items. If you're not loving your purchase, simply reach out to our support within 30 days of delivery to begin your return. For full details, visit our [Return Policy] page.